Question 1

How do I know the case fits my phone?

Accepted Answer

On each product page, you'll find a list of all compatible models. Select your phone model before adding to cart. Every case is moulded for a specific model so the camera cutouts and button placements line up perfectly.

Question 2

What materials are the cases made from?

Accepted Answer

We use different materials depending on the case type: soft flexible silicone, impact-resistant TPU, hard polycarbonate for maximum protection, and premium vegan leather. All materials are safe and will not discolour your phone.

Question 3

Do the cases support MagSafe?

Accepted Answer

Yes, we have a dedicated MagSafe-compatible range for iPhone 12 and newer. These cases have built-in magnets that align with the MagSafe charger and genuine Apple accessories.

Question 4

Does the case affect wireless charging?

Accepted Answer

No — all our cases work with Qi wireless charging, and you don’t need to remove the case to charge. MagSafe cases support faster wireless charging up to 15W on compatible devices.

Question 5

What payment methods are available?

Accepted Answer

We accept Cash on Delivery (COD) and card payments (Visa / Mastercard) through our secure payment gateway. Online payments are fully encrypted and 100% secure.

Question 6

How long does delivery take?

Accepted Answer

Delivery takes 2-3 business days for Cairo and Giza, and 3-5 business days for other governorates. We ship to every governorate in Egypt without exception.

Question 7

Is shipping free?

Accepted Answer

Shipping is free on all orders over 1000 EGP. For smaller orders, a shipping fee of 40-70 EGP applies depending on the governorate.

Question 8

Do you ship to all Egyptian governorates?

Accepted Answer

Yes, we ship to all 27 governorates: Cairo, Giza, Alexandria, Dakahlia, Sharqia, Gharbia, Menoufia, Qalyubia, Beheira, Kafr El Sheikh, Damietta, Port Said, Ismailia, Suez, North and South Sinai, Fayoum, Beni Suef, Minya, Asyut, Sohag, Qena, Luxor, Aswan, Red Sea, New Valley, and Matrouh.

Question 9

How do I track my order?

Accepted Answer

Track your order on the "Track Order" page using the phone number you used when placing your order. You’ll see detailed shipment status from packing to delivery.

Question 10

Is there a return policy?

Accepted Answer

Yes — we accept returns within 7 days of delivery, as long as the product is unused and in original condition. Returns are free if the product arrives damaged or if we shipped the wrong item.

Question 11

How do I install the case correctly?

Accepted Answer

Start from the top of the phone, seat the screen into the case first, then gently push the case edges around the phone. Avoid bending it at sharp angles to prevent damage. No tools are needed.

Question 12

Do the cases protect against drops?

Accepted Answer

TPU and polycarbonate cases protect against drops from heights up to 2 metres. Our dedicated "rugged" cases are built for heavy drop protection up to 3 metres.

Question 13

Does the case protect the camera?

Accepted Answer

Every case has raised edges around the camera and screen to protect them from scratches if the phone is placed face-down. Some models add an extra metal ring around the camera.

Question 14

Are the products genuine?

Accepted Answer

Absolutely. All our products come from trusted suppliers and pass a strict quality check before shipping. We guarantee that what you receive matches the photos exactly.

Question 15

Is there a warranty on the case?

Accepted Answer

We offer a 30-day warranty against manufacturing defects. If there is any manufacturing issue, we’ll replace the case for free or refund you in full.

Question 16

Do the cases handle Egyptian summer heat?

Accepted Answer

Yes — all materials are selected to withstand temperatures up to 60°C without discolouration or softening, making them suitable for Egypt’s climate year-round.

Question 17

How do I clean my case?

Accepted Answer

Use a soft cloth dampened with water and mild soap. Avoid harsh chemicals or alcohol which can damage the outer coating. Dry the case thoroughly before putting it back on your phone.

Question 18

Do you accept bulk or wholesale orders?

Accepted Answer

Yes, we accept bulk and wholesale orders for retailers, shops, and businesses. Contact us on WhatsApp or Instagram and we’ll send you our wholesale price list.

Question 19

Can I modify my order after placing it?

Accepted Answer

You can modify or cancel your order within 2 hours of placement, provided it has not shipped yet. Contact us on WhatsApp as soon as possible and we’ll help.

Question 20

How do I contact customer support?

Accepted Answer

Reach us via WhatsApp (the green button on the page) or on Instagram @GIRABY.STORE. We’re available from 10 AM to 10 PM, 7 days a week.

Frequently Asked Questions